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Refund Policy

Refund Policy

UKETAAPPLYSYSTEM INC (hereinafter referred to as "the Company") transparently sets out the provisions regarding refunds that may arise during the use of the UK Electronic Travel Authorisation (ETA) application service. This refund policy is intended to clearly inform customers of the refund conditions applicable to the ETA application service.

Refund Policy Overview

  • Service fees for UK ETA applications are non-refundable.

  • The UK government ETA approval fee is paid by the customer through the UK government's payment page, and this fee is non-refundable in accordance with UK government policy.

  • If the ETA application processing service is cancelled or not completed, a service fee refund may be possible; however, a valid reason and a timely request are required.

Refund Eligibility Conditions

  • If a refund is requested within 14 days after authorisation approval, a refund of 44,000 KRW will be issued, excluding government fees and applicable taxes.

  • No refunds can be processed from the 15th day after authorisation approval.

  • Service Not Provided: If the ETA application service was not provided or processed due to an error by the Company, the customer may request a full fee refund.

  • Inaccurate Service Delivery: If the application was incorrectly processed due to a clear error by the Company related to the information provided by the customer, a full fee refund is available.

  • Service Cancellation Request: If the customer cancels the application before the ETA application has been processed, the customer may receive a refund of the service fee.

  • To provide the best service 24 hours a day, 365 days a year, a visa specialist provides one-on-one assistance to ensure your application is approved.

Non-Refundable Conditions

  • If the visa application is rejected due to the customer's personal circumstances.

  • If the visa is rejected due to submission of false or insufficient documents.

Refund Procedures

  • Submit a Refund Request: Customers must submit a refund request via email (support@uketaapplication.com).

  • Refund Request Details: When requesting a refund, the customer must provide the applicant's name, application number (if the application has been initiated), and the reason for the refund request.

  • Refund Processing Time: Refund requests are generally processed within 5 to 7 business days.

  • Refund by Payment Method: Refunds are issued through the payment method used by the customer (credit card, electronic payment, etc.), and the refund period may vary depending on the payment method.

Reasons for Non-Refund

  • ETA Application Has Been Approved: If the ETA application has been approved or is in the process of being approved, the service fee is non-refundable.

  • Issues Caused by Customer Error: The Company does not provide refunds for issues arising from incorrect information or input errors by the customer.

  • Personal Reasons After Application: Refund requests due to personal reasons (changes in travel plans, trip cancellations, etc.) are not accepted.

  • UK Government Decision: If the ETA application is denied as a result of the UK government's review, no refund is available.

Customer Support

  • If you have any questions regarding the refund process, you can receive assistance via email (support@uketaapplication.com).

Policy Changes

  • The Company may amend the refund policy from time to time, and any changes will be posted on the website. The updated refund policy takes effect from the date of the announcement.

  • Customers are encouraged to regularly check the website to stay informed of the latest refund policy in the event of any changes.

Agreement

Please read and agree to this refund policy before using the service.